Terms and Conditions

Definitions:
1. In these terms and conditions agreement means any agreement or contract entered into for the provision of goods and/or services by Caterer's Corner to the customer
2. The ‘Customer’ means any person, firm or corporation requiring goods or services from Caterer's Corner. ‘Goods’ means goods supplied from Caterer's Corner to the customer or purchaser. ‘GST’ means the goods and services tax. ‘Terms’ means these Terms and Conditions of Sale.

Basis of Agreement
3. No amendment, alteration, waiver or cancellation of any of these terms is binding on Caterer's Corner unless otherwise agreed by Caterer's Corner in writing.
4. By trading with and purchasing from Caterer's Corner, the customer accepts Caterer's Corner's Terms and Conditions of Sale
5. Any written quotation by Caterer's Corner to any of its customers concerning supply is:
  • Valid for 30 days only unless otherwise specified in the quote
  • Subject to the customer offering to enter into an agreement in accordance with these terms. Any Caterer's Corner quotation accepted by the customer, Caterer's Corner deems these terms and conditions as accepted by the customer.

Pricing
6. All prices (including freight prices) quoted in Australian dollars, are excluding GST and GST will be added to the sale amount at the time of invoicing.
7. Minimum invoice value of $220.00 +GST applies to all orders, otherwise current handling fee ‘Small Order Surcharge’ of $25.00 +GST will apply.

Payment
8. Payment must be made in full before dispatch of the goods.
9. Any payment made will not be deemed as received until the funds are cleared. This may take 24 – 48 hours from when the payment is made or if the payment is made by cheque, from when the cheque is banked.
10. Payment terms may be revoked or amended at the sole discretion of Caterer's Corner by Caterer's Corner at any point, by notifying the customer in writing.

Passing of Property
11. Until the full payment in cleared funds is received by Caterer's Corner for the goods supplied or to be supplied by Caterer's Corner, the title and property of the goods shall not pass to the customer.
12. In the event that the customer has goods supplied by Caterer's Corner that the customer has not yet paid Caterer's Corner in full for, the customer is operating outside of the customer’s agreed trading terms with Caterer's Corner and the goods still remain the title and property of Caterer's Corner. Caterer's Corner may without notice enter any premises where it suspects any such goods may be and remove the goods.

Delivery Risk and Insurance
13. If Caterer's Corner is paying for the delivery of the goods, it is Caterer's Corner’s responsibility to ensure the goods arrive without damage. In the event that some or all the goods arrive to the customer damaged, the customer must submit photo proof to Caterer's Corner of the damage within 3 business days of the delivery being signed for or delivered. Any missing items must also be reported within 3 business days of the delivery being signed for or delivered. The 3 business days from delivery excludes weekends and public holidays. Any claims made after this time period will not be recognized accept at the discretion of Caterer's Corner.
14. If Caterer's Corner is not paying for the delivery of the goods, and the goods are dispatched using the customer’s freight method or picked up by the customer or a third party arranged by the customer, Caterer's Corner is in no way responsible for any freight damage or missing items.

Product Risk and Insurance
15. Any risk in the goods and any responsibility to cover the goods by insurance in respect of theft, damage or otherwise passes to the customer upon the goods being delivered to the delivery address specified by the customer if Caterer's Corner is paying for the delivery.
16. If Caterer's Corner is not paying for the delivery, any risk in the goods and any responsibility to cover the goods by insurance in respect of theft, damage or otherwise passes to the customer upon dispatch from the warehouse or other place where the goods may be situated and the customer shall assume all risk and liability for loss, damage or injury to persons or properties of the customer or to third parties arising out of delivery of the goods or their use and possession.

Delivery
17. Caterer's Corner shall provide the estimated date/s of delivery and will not be held responsible in the event that the estimated date cannot be maintained. Caterer's Corner will to the best of its ability liaise with the freight company to ensure the earliest possible delivery. Caterer's Corner is not to be held responsible for any loss of profits or expenses incurred occasioned to the customer or the customer’s customer resulting from delayed or non-delivery. All delivery dates and times are estimates only.
18. Delivery by Caterer's Corner’s preferred freight carriers will be to ground floor level only and does not include placement, assembly or installation.
19. For larger deliveries (6 items or more) if the customer’s specified delivery point does not have a forklift available for unloading, or sufficient hands to help with a hand unload, Caterer's Corner should be notified prior to dispatch that a tailgate loader will be required for delivery. This may incur an extra charge. In the event that Caterer's Corner is not notified of this prior to dispatch, the customer will be charged the re-delivery fee and also the tailgate loader fee. 

Inspection and Return of Goods
20. Unless the customer has inspected the goods and given written notice and photo proof to Caterer's Corner within 3 business days of delivery that the goods do not comply with the relevant specifications or descriptions, the goods shall be deemed to have been accepted in good order and condition and no claim for credit, non-delivery or repair of goods shall be accepted.
21. In the event that Caterer's Corner accepts the return of goods for credit, such credit will endure for a maximum of 12 months from the date of the credit issue. Any such return will be liable to a restocking fee of no less than 15% of the invoice value of the goods returned.
22. In the event that Caterer's Corner accepts the return of goods for credit, the customer is responsible for the cost/s of returning the goods to the warehouse of Caterer's Corner. If the returned goods arrive to Caterer's Corner damaged in transit back to Caterer's Corner, no credit will be issued. It remains the customer’s responsibility to pack the goods carefully to minimise the risk of freight damage, and it is at the customer’s own risk to send the goods back using a third party freight company or Caterer's Corner’s preferred carrier. Caterer's Corner will not be held responsible to credit any goods that are returned in a damaged or unsellable condition.
23. Caterer's Corner will not accept returns due to goods being damaged during assembly or installation. Caterer's Corner is not responsible for any costs of assembly or installation or responsible for any losses resulting from defective assembly or installation.

Cancellation of Orders / Returns
24. Caterer's Corner must be notified within 7 days of the delivery date if a customer wishes to cancel or return an order. Outside this time period, Caterer's Corner is under no obligation whatsoever to accept the cancellation or return.
25. The goods must be returned in original packaging and arrive in a new and undamaged condition. If the goods are returned to Caterer's Corner in a damaged condition, no credit will be applied to the customer’s account.
26. All costs associated with the return of the goods or re-direction costs for freight will be at the customer’s expense and the costs forwarded to the customer for immediate payment. A restocking Fee of 15% will also apply to the order, charged to the customer according to the invoice value of the returned goods. The remaining amount will be credited to the customer. The customer will not receive any credit if the goods return to Caterer's Corner damaged in transit or in an unsellable condition.
27. For orders that require a deposit to process (indent or custom furniture orders), the deposit money is not refundable at any point, due to the fact that for these orders Caterer's Corner is required to outlay funds to order in the indent or custom goods.

Product Warranties
28. Subject to the limitations set out below Caterer's Corner will warrant the products (goods) sold against faulty material and/or workmanship for a period of two years from the date of delivery of the product to your premises. Further we maintain a strong interest in both our products and our Customers which does not expire at a fixed date.
29. Should a failure occur and a complaint or claim arise, a claim must be sent in writing to Caterer's Corner within 7 days of the defect occurring or within 3 days of damaged/defective goods being delivered. This claim must include detailed photographs of the problem.
30. The above warranty does not apply to damage or failure which in the reasonable judgement of Caterer's Corner is included in, but not excluded by the following – Limitations-
  1. Normal wear and tear
  2. Damage caused by misuse, misapplication, negligence, alteration or accident beyond normal wear and tear.
  3. Damage caused by over-length fixing screws
  4. Damage caused by faulty workmanship or materials not supplied by Caterer's Corner
  5. Damage caused by excessive or prolonged exposure to extreme heat or cold
  6. Damage caused by extreme weather conditions or acts of God.
  7. Damage caused by lack of maintenance (eg regular washing in humid or coastal areas with high corrosion risk)
  8. Damage caused by acidic or powerful cleaning substances or methods
  9. Corrosion to chrome plated goods used in high corrosion areas such as extreme coastal or outdoor areas
  10. Damage including chipping or wearing, especially on timber goods or goods vulnerable by nature
  11. Any damage incurred to products of an indoor nature being used outdoors

31. Caterer's Corner accepts no responsibility or liability for consequential or incidental damages arising from or connected with the use of, or the performance of the product, or other direct or indirect damages relating to loss of property, revenues or profit.
32. No other person is authorized to offer any other warranty on behalf of Caterer's Corner.

Non-supply
34. If for any reason Caterer's Corner decides not to or it can’t supply the customer the goods ordered, Caterer's Corner will notify the customer within 3 working days. Non-supply would usually be a result of A) goods ordered are not in stock and cannot be supplied by the required by date; or B) the product (good/s) have been discontinued from Caterer's Corner’s range.

Repeat Orders
35. Variations in fabric die lots, timber grain, shade and/or colour of goods supplied particularly where goods supplied are of a timber nature, shall not be regarded as a fault and no claims will be recognized by Caterer's Corner.

Product Dimensions
36. All dimensions advertised are indicative only, and if exact measurements are required for a particular reason, this should be specified in the customer’s purchase order.